FAQs
Do you require a deposit?
A non-refundable deposit is required depending on rental amount. Agreed upon deposit and signed contract must be returned within one week of receiving invoice for your equipment to be reserved. The remaining balance must be paid prior to rental drop off.
What form of payments do you accept?
We accept payment via card, cash, Venmo, and Paypal.
How much room do you need for a tent?
Tent Size Space Needed
10x10 20x20
20x20 30x30
20x30 30x40
20x40 30x50
What are the requirements for a tent set up?
Prior to tent setup, site must be clear of all sticks, patio furniture, animal droppings, overhead tree limbs that may interfere, debris, etc. Tents will not be setup under sap producing or fruit trees. Please have grass mowed the day prior to event. All tents we install must be anchored to the ground at all times, no exceptions. There are several ways to do this. Our first priority is staking. This can be done in grass. We will contact Miss Dig prior to tent set up. Please know what private lines (i.e. sprinkler systems) are underground before we arrive. Keep in mind that overhead clearance (i.e. electrical wire, tree branches, etc.) is also necessary.
Am I responsible for laundering of linens after my event?
No! We will take care of all laundering of linens after your event. We ask that you remove any large debris from the linens and place them in the bin provided a time of drop off.
Am I responsible for cleaning my concession item after my event?
We ask that you remove any leftover food and wipe off the exterior of the concession item. We will take care of the rest!
What should I do with the tables and chairs after my event?
Please stack them in the same manner they were delivered. A $50 charge will be incurred if this is not completed at time of pickup.
When will my items be delivered and picked up?
Delivery times can vary: Thursday, Friday, or the day of the event depending on route schedule. We ask that all lawn maintenance and preparation be done before Thursday to ensure that your party is a success. A confirmation call will be made no later then the Wednesday before your event to give a more specific delivery timeframe. There is no "day before setup" guarantee.
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Deliveries are limited to a first floor access only. Accommodations for second story/floor deliveries of any rented equipment must be previously arranged before delivery date and/or a $50 fee will be charged at time of delivery. If such arrangements are not previously made, customer is responsible for getting equipment to and from first floor delivery point to avoid charge.
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Pick ups can be as early as 6am the day following your event. Please have all items ready for pickup before this time.